We are seeking a dynamic and detail-oriented Senior Engineer who has hands-on experience in DevOps practices and a strong understanding of IT Service Management (ITSM) based on the ITIL framework. The ideal candidate will work closely with cross-functional teams to streamline processes, automate workflows, and apply DevOps principles to ensure reliable, scalable, and efficient solutions, while ensuring service delivery aligns with ITIL best practices.
Key Responsibilities:
DevOps Responsibilities:
- Design, implement, and maintain CI/CD pipelines to automate build, test, and deployment processes.
- Monitor and optimize infrastructure performance using tools like Jenkins, GitLab CI/CD, or Azure DevOps.
- Manage and support containerized environments using Docker and orchestration tools like Kubernetes.
- Develop infrastructure as code (IaC) using tools like Terraform or Ansible.
- Implement and maintain monitoring and alerting systems for application and infrastructure health.
- Collaborate with development and operations teams to ensure seamless integration of DevOps processes.
ITIL/ITSM Responsibilities:
- Apply ITIL principles to manage the lifecycle of all services, including service design, transition, and operation.
- Contribute to the development and maintenance of ITIL processes such as Incident Management, Problem Management, Change Management, and Service Level Management (SLM).
- Ensure all DevOps automation and tooling align with defined ITIL/ITSM processes.
- Work with service owners to define and maintain Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Conduct post-incident reviews (PIRs) and implement preventative measures as part of Problem Management.
- Facilitate and coordinate change requests across teams, adhering to the Change Management process.
Qualifications:
Education & Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2 – 4 years of experience in DevOps engineering and/or IT Service Management roles.
Technical Skills:
- Proficiency in programming/scripting languages (e.g., Python, JavaScript, Bash).
- Hands-on experience with DevOps tools (Jenkins, Git, Docker, Kubernetes, Terraform, Ansible, etc.)
- Strong understanding of IT Service Management (ITSM) principles and the ITIL framework.
- Strong understanding of RESTful APIs and integration techniques.
- Knowledge of cloud platforms (AWS, Azure, GCP) is a plus.
Certifications:
- Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD)
- ITIL Foundation certification
Experience:
- Experience with advanced cloud networking concepts.
- Familiarity with security best practices in a DevOps/Cloud environment.
- Experience mentoring junior team members.
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