Company Description
IQuest (Pvt.) Ltd. is a Sri Lankan-based company with over 12 years of expertise in delivering IT solutions to both individuals and corporate clients. Known for collaborating with reputed organizations, the company provides not only high-quality IT solutions but also exceptional after-sales services, including warranty replacements. With a strong focus on customer satisfaction, IQuest (Pvt.) Ltd. has built a trusted reputation in the industry.
Role Description
This is a full-time, on-site role based in the Colombo District for a Customer Support Intern. The intern will assist customers by addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. Responsibilities include providing technical support, maintaining prompt and professional communication, and analyzing customer feedback to identify and improve support processes.
Qualifications
- Proficiency in Customer Support and Customer Satisfaction
- Strong Interpersonal Skills and effective communication abilities
- Experience in Technical Support and troubleshooting
- Analytical Skills to evaluate and resolve customer issues effectively
- Ability to work collaboratively and maintain a customer-oriented mindset
- Problem-solving skills and a proactive approach to technical challenges
- Currently pursuing or having a diploma in IT, Business Administration, or a related field is a plus
