Who we are:
Join a fast-growing software product company powering national institutions and blue-chip enterprises across Asia, Africa, and the Middle East.
Our flagship enterprise solutions, trusted for over a decade, are transforming industries through innovation, automation, and scalability.
Responsibilities
1. User Support & Experience Management
Own the end-user experience by providing first-level technical support, ensuring prompt issue resolution, and collaborating with the OKLO technical team when needed.
2. Workarounds for Urgent Issues
Support the team in developing and implementing workarounds for urgent or complex issues to maintain service continuity.
3. ERP Customisation & First-Level Support – Added Advantage
Prior experience in customisation and first-level support of a well-known generic ERP solution will be considered an added advantage.
4. Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI) – Added Advantage
Familiarity or hands-on experience with Power Automate, Power Apps, and Power BI will be considered a strong asset, enhancing the candidate’s ability to deliver value through automation, custom applications, and data-driven insights.
5. SLA Compliance
Ensure all support activities adhere to established Service Level Agreements (SLAs), maintaining a high standard of performance, reliability, and response times.
6. End-User Training & Product Walkthroughs
Conduct training sessions and walkthroughs to guide end users on effectively using the product, ensuring a smooth onboarding and overall user experience.
Minimum Qualifications
- Minimum of 2 years’ experience in the software industry or a related field, with a strong background in SLA-driven technical support or help desk environments.
- Excellent verbal and written communication skills in English, along with strong interpersonal and negotiation capabilities.
- Proven analytical and problem-solving abilities, with sound decision-making skills to effectively diagnose and resolve technical issues.
