WSO2’s identity and access management (IAM) solution, which is globally recognized by major analyst firms as a leader in the IAM space, manages millions of digital identities around the world.
We are a creative, ambitious team looking for self-driven and exceptional engineers who want to be part of our next move. Our work culture is creatively stimulating and is driven by free-flowing ideas and openness.
As a Software Engineer in the IAM Customer Success Team, you will ensure the efficient and effective delivery of the IAM technology experience to our customers, and enable them to use it for business success.
Your Key Responsibilities
- Exhibit natural curiosity, an analytical mind, and the willingness to explore the unknown.
- Have an affinity for new challenges, a self-starting attitude, and be able to work with a global team
- Take ownership of complex technical problems and drive them to resolution, individually, as well as work effectively through escalations.
- Exhibit an amiable personality, coupled with exceptional communication and interpersonal skills, showcasing sensitivity to the diverse cultures within WSO2's global customer base.
- Introduce innovative ideas to enhance product and overall technical designs.
- Actively contribute to both technical and non-technical discussions through email and in-person interactions.
- Collaborate with extended teams, including engineering, pre-sales, marketing, and sales, on product and customer-related activities.
- Deliver technical consultancy and training on WSO2 technologies and products for our customers.
- Maintain flexible working hours to accommodate the dynamic needs of customers.
Qualifications and Skills
- Bachelor's degree in Computer Science/Engineering.
- Strong analytical and troubleshooting skills.
- Proficiency in Java language or comparable programming languages.
- Experience in and knowledge of IAM is an added advantage.
- Familiarity and knowledge on containerized deployments and CI/CD technologies are an added advantage.
- Prior work experience in a similar capacity would be an added benefit, but not a prerequisite.
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