Applova is a rapidly growing tech company that allows restaurants to take their business mobile with a customized order-ahead app, web ordering and self-ordering kiosks. This revolutionary mobile store app allows restaurants to be visible to customers at all times, stand out from the competition and cultivate customer loyalty. Not only can the solution be a stand-alone app, but also an all-in-one hardware/software point-of-sale kiosk that allows businesses to process more orders in less time and integrates with all of the top payment integration partners.
At Applova, we help restaurants transform their business with powerful digital ordering, POS, kiosk, and payment solutions. As we continue to support thousands of businesses in streamlining their operations, we’re looking for a Associate Customer Support Engineer (Technical Support) to strengthen our customer experience and ensure smooth onboarding and ongoing support.
If you’re passionate about technology, enjoy solving problems, and love helping customers succeed — we want you on our team!
Responsibilities
- Provide technical assistance to customers by troubleshooting and resolving product-related issues across Applova’s suite of solutions (POS, Online Ordering, Kiosks, Mobile Ordering, Payments, etc.).
- Respond to customer support requests via email, chat, and phone in a timely and professional manner.
- Work closely with cross-functional teams (Product, Engineering, Customer Success) to escalate and resolve complex issues.
- Document technical issues, resolutions, and best practices for internal knowledge sharing.
- Ensure high levels of customer satisfaction by delivering clear, empathetic, and solution-focused support.
Desired skills and experience
- Excellent English communication skills — both written and verbal.
- Strong analytical and problem-solving ability.
- Efficient and accurate data entry skills.
- Good business acumen and a customer-first mindset.
- Ability to understand technical concepts and troubleshoot software/hardware issues confidently.
- Familiarity with SaaS platforms, POS systems, or restaurant technology (an added advantage).
- Minimum 6 months to 1 in Technical Support or Customer Support in a tech-driven environment.
Selected candidates will work on US work hours and can expect an attractive remuneration
package with other corporate fringe benefits.
Please submit your CV to careers+csups@applova.io and quote “Associate Customer Support Engineer” in the subject line.
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