💻 Global Tech & Cloud Services | 🌍 Work From Home | 🔒 Competitive Salary
Join a fast-growing global technology company delivering world-class IT support, infrastructure, and collaboration solutions to leading international brands. This is a chance to work with cutting-edge technologies across Cloud, Networking, and AV — helping to shape the future of intelligent, connected workplaces.
The Role
As an IT Support Engineer, you’ll provide technical support to global clients while maintaining and improving a modern IT infrastructure built on emerging technologies like Cloud, RPA, and AI. You’ll work remotely with colleagues across regions, ensuring smooth operations, minimal downtime, and top-tier service delivery.
What You’ll Do
- Provide 1st-line and 2nd-line IT support via phone, email, and remote access.
- Troubleshoot hardware, software, networking, and AV issues across enterprise environments.
- Collaborate with on-site teams and external vendors to resolve complex incidents.
- Maintain systems performance and resilience through backup, recovery, and security practices.
- Monitor and implement emerging tech improvements (Cloud, automation, and collaboration tools).
- Manage multiple tickets in line with SLAs while delivering an excellent client experience.
- Contribute to continuous improvement by identifying process and technology upgrades.
What You’ll Bring
- Proven background in IT support or engineering within enterprise or MSP settings.
- Strong troubleshooting and communication skills – able to simplify the complex for any audience.
- Experience supporting hardware, networking, or AV technologies (Microsoft, Cisco, QSC, etc.).
- Passion for learning and developing across Cloud, AI, and automation tools.
- Self-motivated, adaptable, and comfortable working across time zones and rotating shifts.
Nice to have:
- Degree or certifications in IT (CompTIA, Microsoft, Cisco, or ITIL).
- Experience with collaboration platforms (Microsoft Teams, Cisco Webex, Crestron, Biamp).
- Familiarity with WAN, VPN, SD-WAN, or network security solutions.
Why Apply?
🚀 Work with some of the world’s leading technology and enterprise brands.
🧠 Exposure to next-gen tech including Cloud, AI, and automation platforms.
💬 A culture that rewards learning, teamwork, and innovation.
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