MBiz Software has expanded its offerings in three main areas: software development, strategic partnerships, and system integrations. Companies in the healthcare, banking, real estate, communication, and other sectors are among those we've worked with to increase their value through our IT consulting, bespoke software development, product design, IT support and services, system integrations, and network administration. Moreover, we help organizations implement specialized IT solutions in order to capture new possibilities and face and overcome existing difficulties. Our scalable outsourcing team helps companies change themselves by leveraging cutting-edge technological skills.
Read more about us at - https://mbizsoftware.com/about-us/
Follow us on https://www.facebook.com/mbizsoftware
The ideal candidate should be a passionate tech enthusiast, willing to learn while working in a busy IT service desk support environment supporting global and local clients.
Role & Responsibilities
- Analyze customer issues and provide resolutions wherever possible
- Act as the point of escalation and drive problems/incidents to closure
- Respond to customer requests and queries
- Troubleshoot hardware and software issues
- Work in an SLA driven Technical Help Desk Support Environment (Client facing providing L1 Support)
- Monitor Microsoft Teams channel, E-mails, Support ticket systems and other communication channels
Qualifications & Experience
- A Diploma or Degree in IT/Computer Science/Networking/Computer Hardware
- Excellent communication skills
- Ability to work under pressure by establishing priorities
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