Location: Ratmalana, Sri Lanka
Employment Type: Full-Time
Department: Information Technology
Reports to: IT Manager
Company Description
Since 1991, SC Printing has been delivering premium printed packaging solutions globally. As Sri Lanka's leading one-stop-shop for all printing and packaging needs, we provide tailor-made, sector-specific solutions to industries including Tea, FMCG, Food, Apparel, Gift packaging, Pharmaceutical, and PPE. From design to delivery, our in-house services ensure the highest quality products under one roof.
Role Description
This is a full-time on-site role for an Information Technology Assistant located in Ratmalana The IT Assistant will be responsible for providing technical support, maintaining IT infrastructure, supporting printers, and troubleshooting technical issues. The role requires managing day-to-day IT operations and ensuring smooth functioning of all technological resources.
Key Responsibilities
- Provide end-user technical support for hardware, software, and network-related issues.
- Install, configure, and maintain computers, printers,server and related IT equipment.
- Troubleshoot and resolve problems related to LAN/WAN, Wi-Fi, and CCTV systems.
- Manage and maintain Active Directory, user accounts, and access permissions.
- Perform routine maintenance, system updates, and security patching.
- Maintain accurate IT documentation, inventory, and backup systems.
Qualifications and Experience
- HND in Information Technology or equivalent qualification.
- CCNA (Cisco Certified Network Associate) and/or Microsoft Certified credentials will be a strong advantage.
- 2 years of experience in IT support or a similar technical role .
- Good knowledge of Windows OS, Server 2025, Microsoft 365, and networking fundamentals.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
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