Junior IT Support Technician

Key Responsibilities

• Provide user support and troubleshoot hardware, software, and connectivity issues.
• Configure and manage Microsoft 365 accounts, Teams, Dropbox, SharePoint, OneDrive, and Exchange.
• Support VoIP telephony (3CX) including extension setup, voicemail, and softphone deployment.
• Assist with system administration, network maintenance, and IT project delivery.
• Produce clear documentation and guides, and support staff onboarding.
• Liaise with external IT contractors in Australia to coordinate on-site support where required.

Essential Requirements

• Diploma/degree in IT, Computer Science, or related discipline (or equivalent certifications).
• 3–5 years’ experience in IT support/helpdesk or similar role.
• Demonstrated experience in at least one of the following sectors: not-for-profit/charity, property, or financial services.
• Microsoft 365 Certifications (or ability to obtain within 6 months): Microsoft 365 Certified: Fundamentals (MS-900), Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), Microsoft 365 Certified: Teams Administrator Associate (MS-740)
• Technical skills in Microsoft 365 administration, Windows 11 support, networking basics, and VoIP (3CX or similar).
• Strong English communication skills, professionalism, and problem-solving ability.

Desirable

• Experience with cloud migrations, Intune, and automation (PowerShell).
• Microsoft 365 Messaging, Security, or Collaboration certifications.
• Cross-platform support experience (MacOS, mobile devices).

What We Offer

• Competitive salary (commensurate with experience and qualifications).
• Company-provided hardware and software.
• Internet costs covered by the company.
• Access to a modern technology environment with opportunities for professional development.

If you are an IT professional with strong technical skills and the drive to contribute to a growing international group, we would love to hear from you.

How to Apply

Please submit your CV and a cover letter outlining your experience and certifications via email to: d.gunasekara@equitifund.com

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