Intern Enterprise IT

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.

Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.

Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.

We are backed by global investors such as Sequoia, Warburg Pincus, EDBI Singapore and Founders Fund – renowned backers of industry-shaking innovators.

WHY THIS ROLE IS UNIQUE

Unparalleled access - Not only will the successful candidate have exposure to broad content knowledge

across functions, but they also understand how the senior leaders think and know what’s top of mind. They

should use this to connect dots across projects to improve decision-making and team effectiveness.

Career accelerant - Opportunity to be part of a team that build and scale the new SaaS business vertical and

influence overall strategies and product vision with huge potential for growth.

10X - Be part of a fast-growing organization with ambitious plans to expand into multiple more markets and

verticals, and help be the one to make it happen

What You'll Do

• Develop and maintain a productive and professional relationship with the user base.
• Performs set-ups, breakdowns, and transports of equipment, such as monitors and laptop setups on an as-needed basis for new and existing end-users.
• Managing centralized group directory with single sign-on.
• Overlooking and managing corporate G-Suite licenses and apps including Gmail, Drive, Groups, Meet, Vault etc. for over 1000 users at Circles.
• Responsible for the consolidated IT operations in Sri Lankan Entity.
• Enforcing group InfoSec security policies through the IT directory using SSO.
• Attending to service and access requests tickets in a timely manner to provide a quick turnaround.
• Supporting operational tasks for the Sri Lankan entity. (e.g. - All hands meetings, Executive visits)
• Streamline the onboarding/ offboarding process for the technical staff to minimize the overall onboarding time.
• Manage Group InfoSec apps Atlassian, FortiGuard, Slack, 0365, Netskope, Automox, Knowbe4.
• Responsible for user onboarding and offboarding for the Sri Lankan Operations.
• Supporting the Cyberoperations and Cyber Governance processes to provide turn around in emergency situations.
• Responsible for Sri Lankan entity IT system audits.
• Other IT related duties reasonably determined from time to time by the Company.
• Have a can-do attitude and the ability to think outside the box.
  
  

Job Requirements

We are looking for passionate Enterprise IT intern who:

I. Educational Background

• Currently Enrolled: Bachelor's degree in,
• Information Technology (IT)
• Computer Science
• Information Systems
• Software Engineering
• Cybersecurity
• Computer Engineering
• Data Science / Analytics
• Year of Study: Third year or above
  
  
II. Technical Skills


• Operating Systems: Basic understanding of and familiarity with Microsoft Windows, macOS, and/or Linux operating systems.
• Hardware: Basic knowledge of computer hardware components, assembly, deployment, and troubleshooting.
• Networking Basics: Familiarity with fundamental networking concepts, protocols (TCP/IP, LAN, WAN), and troubleshooting basic network issues.
• Microsoft Office Suite: Proficiency in Microsoft Excel (for data tracking, inventory, reporting), Word, and PowerPoint.
• Troubleshooting & Diagnostics: Ability to diagnose and resolve common technical issues related to hardware, software, and networks.
• Help Desk Support: Basic understanding of IT service management and providing first-level technical support (phone, email, in-person).
• System Administration Basics: Familiarity with user management, system setup, and configuration.
  
  
III. Soft Skills

• Communication Skills:
• Verbal: Ability to articulate ideas clearly, ask pertinent questions, and provide technical support to users (both on-site and remote).
• Written: Proficiency in professional email etiquette, drafting clear reports, and updating support documentation.
• Problem-Solving & Critical Thinking: Ability to diagnose issues, analyze complex situations, identify root causes, and develop effective solutions.
• Teamwork and Collaboration: Ability to integrate seamlessly into group settings, build positive relationships with colleagues, and contribute to collective goals.
• Adaptability & Flexibility: Willingness to navigate fast-changing environments, embrace new challenges, and learn quickly.
• Attention to Detail: High attention to detail for troubleshooting, data entry, and documentation.
• Initiative & Eagerness to Learn: A strong desire to dive into work, a proactive attitude, and a willingness to ask questions (even "silly" ones) and explore new concepts. This is often more valued than extensive prior experience.
• Time Management & Organization: Ability to prioritize tasks efficiently, manage various responsibilities, and meet deadlines.
• Professionalism & Work Ethic: Punctuality, reliability, and respect for commitments.
  

IV. Other

• Availability: Full-time, Monday to Friday without interruptions.
  
  

What’s On Offer

We provide a great environment and platform for employees to build their career. In this role, you can expect:

• Unique opportunity to be a part of innovating the telecommunications industry.
• Once in a lifetime chance to help shape a brand from the ground up.
• Autonomy in the role and in managing your own portfolio.
• Exposure to the fast-paced world of high-tech start-ups.
• Attractive experience and compensation.
• Working with passionate, smart and driven colleagues in a vibrant environment.
  
  

To all recruitment agencies: Circles.Life will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles.Life employees or any other company location. Circles.Life will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

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