Applova is a rapidly growing tech company that allows restaurants to take their business mobile with a customized order-ahead app, web ordering and self-ordering kiosks. This revolutionary mobile store app allows restaurants to be visible to customers at all times, stand out from the competition and cultivate customer loyalty. Not only can the solution be a stand-alone app, but also an all-in-one hardware/software point-of-sale kiosk that allows business to process more orders in less time and integrates with all of the top payment integration partners.
At Applova, we are looking for Associate Customer Support Engineer to be part of our dynamic team. The ideal candidate will possess a high IQ, excellent analytical thinking, and strong problem-solving skills. You will play a key role in onboarding customers, troubleshooting issues, and ensuring a seamless customer experience.
- Troubleshoot and resolve customer queries efficiently and accurately
- Provide customers with a smooth and supportive onboarding experience to Applova
- Accurately set up customer menus within the system
- Respond to support requests promptly via email and phone
- Collaborate with internal teams to resolve customer issues and enhance satisfaction
- High IQ with excellent analytical and critical thinking skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal and written communication skills in English
- Customer-centric mindset
- Ability to quickly understand and navigate technology to assist customers
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