Company: ByIT Solutions (Pvt) Ltd
Product: UPnico – A next-gen social platform that rewards users for sharing and creating content.
Location: 100% Work From Home
Open Positions: 3
Type: Internship / Entry-Level (Contract)
Internship Duration: 1 Year
Stipend: LKR 30,000/month
Start Date: Immediate
Email to Apply: hr@byit.lk
𝐀̲𝐛̲𝐨̲𝐮̲𝐭̲ ̲𝐔̲𝐏̲𝐧̲𝐢̲𝐜̲𝐨̲
UPnico is an exciting social media platform developed by ByIT Solutions (Pvt) Ltd. Built on Laravel, React, and hosted on AWS, it allows users to earn through content sharing in a safe, scalable, and globally accessible environment.
̲𝐑̲𝐨̲𝐥̲𝐞̲ ̲𝐎̲𝐯̲𝐞̲𝐫̲𝐯̲𝐢̲𝐞̲𝐰̲
We are looking for 3 Junior / Intern Application Support staff who are technically skilled, responsive, and passionate about solving problems. You will play a critical role in supporting users, identifying bugs, and acting as the first line of communication between customers and internal teams. This role involves on-call and 24x7 shift availability, making it ideal for individuals who are dependable and thrive in a fast-paced environment.
High-performing candidates will be considered for permanent positions after the internship period.
̲𝐑̲𝐞̲𝐬̲𝐩̲𝐨̲𝐧̲𝐬̲𝐢̲𝐛̲𝐢̲𝐥̲𝐢̲𝐭̲𝐢̲𝐞̲𝐬̲
- Monitor application issues and respond to support tickets or alerts in real-time
- Be available for rotating 24x7 shifts, including weekends and public holidays (remote)
- Investigate and validate user-reported bugs and issues
- Identify application bugs and anomalies and escalate to the relevant team (backend, frontend, QA, etc.)
- Perform basic debugging, replication, and documentation of technical issues
- Coordinate with QA and development teams to ensure accurate tracking and timely resolution
- Update internal documentation, bug logs, and customer communication records
- Assist in manual QA testing and verification of resolved issues
- Communicate clearly with end-users and internal teams via tools like Jira, Confluence, Google Chat, and Meet
̲𝐑̲𝐞̲𝐪̲𝐮̲𝐢̲𝐫̲𝐞̲𝐦̲𝐞̲𝐧̲𝐭̲𝐬̲
- Completed a degree in IT, Software Engineering, or a related field
- Willingness to work in a 24x7 rotational on-call schedule
- Good understanding of web and mobile application architecture
- Basic coding knowledge (PHP, JavaScript, or similar) to understand and track issues
- Knowledge of QA processes including test case writing and bug tracking
- Familiarity with ticketing and task management tools (e.g., Jira, Trello, Confluence)
- Strong communication and problem-solving skills
- Ability to stay calm under pressure and resolve issues independently when needed
- Good command in English
̲𝐖̲𝐡̲𝐚̲𝐭̲ ̲𝐘̲𝐨̲𝐮̲’̲𝐥̲𝐥̲ ̲𝐆̲𝐚̲𝐢̲𝐧̲
- Hands-on experience managing real-time issues on a live production platform
- Exposure to QA, development workflows, and user operations
- Collaborative work with senior developers and support engineers
- A monthly stipend of LKR 30,000
- Pathway to permanent employment based on performance and reliability
̲𝐇̲𝐨̲𝐰̲ ̲𝐭̲𝐨̲ ̲𝐀̲𝐩̲𝐩̲𝐥̲𝐲̲
Send your CV and a short cover letter to hr@byit.lk with the subject line:
"Junior / Intern Application Support – UPnico"
ByIT Solutions (Pvt) Ltd values proactive thinkers who can bridge technical knowledge with real-world support. If you're ready to take ownership, troubleshoot effectively, and learn continuously, this role is for you.
.png)
