We are seeking a detail-oriented System Engineer to :-
- Administer and configure Jira, Confluence and other Atlassian tools when needed.
- Manage user access, permissions, and group configurations.
- Implement and maintain workflows, automations, and integrations.
- Install, configure, and manage Atlassian plugins.
- Monitor system health, performance, and troubleshoot issues.
- Support migrations, upgrades, and system maintenance.
- Support ServiceNow integrations with other enterprise tools.
- Troubleshoot incidents and service requests related to the platform.
Key Responsibilities
User Access Management
- Create and manage Jira user accounts, ensuring appropriate access levels and roles are assigned.
- Implement, monitor, and update permissions schemes, groups, projects and roles to align with organizational structures and requirements.
- Perform periodic audits of user access to ensure compliance and up to date user management.
Support & Troubleshooting
- Provide prompt support to users facing access-related issues role adjustments, permission conflicts.
- Act as the primary point of contact for access-related queries and incidents of Jira.
Integration & Collaboration
- Work with project administrators if they need any support.
- Coordinate with other tool administrators (e.g., Confluence, Bitbucket) to manage integrated access requirements.
System Maintenance
- Assist in system upgrades, plugin installations as they relate to user access and permissions.
Education
- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills
- Hands-on experience managing user access and permissions in Jira.
- Strong understanding of Jira’s permission schemes, roles, and group management.
- Familiarity with Jira Software, and Jira Service Management.
- Excellent troubleshooting skills for resolving access and permission-related issues.
- Basic knowledge of IT security practices and user management policies.
- Jira certifications (e.g., Atlassian Certified Jira Administrator) will be added advantage
- Familiarity with tools for auditing and reporting access activities.
- Strong knowledge of Jira workflows, scripting (JavaScript), API integrations, and plugin management, business rules, scripts, UI policies)
- Familiarity with ITSM processes, automation, and integrations.
- Knowledge of SSO, SAML, LDAP, and security configurations.
- Ability to work independently and in a collaborative environment.
Soft Skills
- Strong organizational and documentation skills.
- Excellent communication and customer service skills.
- Ability to handle sensitive user data with confidentiality and integrity.
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