Associate Systems Engineer

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We are seeking a detail-oriented System Engineer to :-


  • Administer and configure Jira, Confluence and other Atlassian tools when needed.

  • Manage user access, permissions, and group configurations.

  • Implement and maintain workflows, automations, and integrations.

  • Install, configure, and manage Atlassian plugins.

  • Monitor system health, performance, and troubleshoot issues.

  • Support migrations, upgrades, and system maintenance.

  • Support ServiceNow integrations with other enterprise tools.

  • Troubleshoot incidents and service requests related to the platform.

Key Responsibilities

User Access Management

  • Create and manage Jira user accounts, ensuring appropriate access levels and roles are assigned.
  • Implement, monitor, and update permissions schemes, groups, projects and roles to align with organizational structures and requirements.
  • Perform periodic audits of user access to ensure compliance and up to date user management.

Support & Troubleshooting

  • Provide prompt support to users facing access-related issues role adjustments, permission conflicts.
  • Act as the primary point of contact for access-related queries and incidents of Jira.

Integration & Collaboration

  • Work with project administrators if they need any support.
  • Coordinate with other tool administrators (e.g., Confluence, Bitbucket) to manage integrated access requirements.

System Maintenance

  • Assist in system upgrades, plugin installations as they relate to user access and permissions.

Qualifications

Education

  • Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).

Preferred Skills

  • Hands-on experience managing user access and permissions in Jira.
  • Strong understanding of Jira’s permission schemes, roles, and group management.
  • Familiarity with Jira Software, and Jira Service Management.
  • Excellent troubleshooting skills for resolving access and permission-related issues.
  • Basic knowledge of IT security practices and user management policies.
  • Jira certifications (e.g., Atlassian Certified Jira Administrator) will be added advantage
  • Familiarity with tools for auditing and reporting access activities.
  • Strong knowledge of Jira workflows, scripting (JavaScript), API integrations, and plugin management, business rules, scripts, UI policies)
  • Familiarity with ITSM processes, automation, and integrations.
  • Knowledge of SSO, SAML, LDAP, and security configurations.
  • Ability to work independently and in a collaborative environment.

Soft Skills

  • Strong organizational and documentation skills.
  • Excellent communication and customer service skills.
  • Ability to handle sensitive user data with confidentiality and integrity.

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