Associate Systems Engineer

We are seeking a detail-oriented System Engineer to :-

• Administer and configure Jira, Confluence and other Atlassian tools when needed.
  
  
• Manage user access, permissions, and group configurations.
  
  
• Implement and maintain workflows, automations, and integrations.
  
  
• Install, configure, and manage Atlassian plugins.
  
  
• Monitor system health, performance, and troubleshoot issues.
  
  
• Support migrations, upgrades, and system maintenance.
  
  
• Support ServiceNow integrations with other enterprise tools.
  
  
• Troubleshoot incidents and service requests related to the platform.
  
  

Key Responsibilities

User Access Management

• Create and manage Jira user accounts, ensuring appropriate access levels and roles are assigned.
• Implement, monitor, and update permissions schemes, groups, projects and roles to align with organizational structures and requirements.
• Perform periodic audits of user access to ensure compliance and up to date user management.

Support & Troubleshooting

• Provide prompt support to users facing access-related issues role adjustments, permission conflicts.
• Act as the primary point of contact for access-related queries and incidents of Jira.

Integration & Collaboration

• Work with project administrators if they need any support.
• Coordinate with other tool administrators (e.g., Confluence, Bitbucket) to manage integrated access requirements.

System Maintenance

• Assist in system upgrades, plugin installations as they relate to user access and permissions.

Qualifications

Education

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).

Preferred Skills

• Hands-on experience managing user access and permissions in Jira.
• Strong understanding of Jira’s permission schemes, roles, and group management.
• Familiarity with Jira Software, and Jira Service Management.
• Excellent troubleshooting skills for resolving access and permission-related issues.
• Basic knowledge of IT security practices and user management policies.
• Jira certifications (e.g., Atlassian Certified Jira Administrator) will be added advantage
• Familiarity with tools for auditing and reporting access activities.
• Strong knowledge of Jira workflows, scripting (JavaScript), API integrations, and plugin management, business rules, scripts, UI policies)
• Familiarity with ITSM processes, automation, and integrations.
• Knowledge of SSO, SAML, LDAP, and security configurations.
• Ability to work independently and in a collaborative environment.

Soft Skills

• Strong organizational and documentation skills.
• Excellent communication and customer service skills.
• Ability to handle sensitive user data with confidentiality and integrity.

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