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What You’ll Do
- Assist customers by responding to support tickets and live chat inquiries under the guidance of our support team.
- Troubleshoot and analyze issues to identify solutions, learning how to provide world-class customer support.
- Gain experience in inventory management, eCommerce integrations, and SaaS-based support solutions.
- Participate in proactive customer outreach, including scheduling Zoom calls to assist with customer concerns.
- Collaborate with internal teams to understand best practices in handling customer queries, system navigation, and troubleshooting.
- Currently pursuing or recently completed a degree in Business, Commerce, Accounting, IT, or a related field.
- Strong problem-solving skills and an eagerness to learn in a dynamic environment.
- Excellent written and verbal communication skills.
- A customer-first mindset with a passion for technology and software solutions.
- At Cin7, we uphold a culture of excellence, collaboration, and continuous learning. As an intern, you will be encouraged to:
- Contribute to and uphold company values, recognizing and fostering alignment within the team.
- Encourage collaboration, supporting others and working together to optimize team performance.
- Take initiative in learning, seeking guidance while also sharing your own insights.
- Communicate effectively, engaging with teammates and leadership to share ideas and drive meaningful discussions.
- Gain real-world experience in SaaS customer support and technical troubleshooting.
- Work with a supportive and dynamic team that values innovation and continuous improvement.
- Receive mentorship and training from experienced customer support professionals.
As an intern, you will have the unique opportunity to bring fresh eyes to our processes. Throughout your internship, we encourage you to capture insights, recommendations, and ideas on how we can improve both the customer and employee experience.
At the end of your internship, you will present an improvement idea based on your observations and learnings. This project will not only help shape future support strategies at Cin7 but will also give you the chance to showcase your growth and impact.
If you’re passionate about technology, problem-solving, and customer experience, we’d love to have you on board as a Technical Support Intern at Cin7!
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