Job Description
The overall purpose of the Global Customer Services Operations Team is to support and maintain a business operations environment for Global Customer Services, where all services functions will have the centralized governance, KPIs, reporting and processes available to operate at optimum level for Customer Success. This role is part of the Global Services SupportTeamand is responsible for the accurate capturing, consolidating, and documenting of the business requirements for reporting in GCS. This is an individual contributor roleQualifications
Essential Duties and Accountabilities
- Working with the different stakeholders of GCS departments to capture business requirements and turn these into reports or AI models
- Extract, analyze and interpret large amounts of data from a range of sources, using algorithmic, data mining, artificial intelligence, machine learning and statistical tools, to make it accessible to businesses.
- Analyze and presentdata about company policies and workflows
- Supporting the internal project team during the analysis and planning stages of reportdevelopment or any AI modeling
- Acquiring knowledge of products or services provided by the business
- Support the implementation of new Reporting framework and/or Tools
- Ensuring that the captured requirements are collectively approved by the relevant stakeholders
- Strong Stakeholder engagement skills
- Interpersonal and consultative skills
- Analytical thinking
- Detail-orientated and capable of delivering a high level of accuracy
- Profound understanding of MS Power BI
- General understanding of BI technical infrastructure and Data Warehouse framework
- Thorough knowledge of data lake concepts in general with details of MS Azure data lake concepts
- Ability to create AI models and Python language skills
- Excellent MS Excel Skills
- Strong ability to be pragmatic, structured, forward-thinking and dependable
- Attitude of getting things done
- Enhanced written and verbal English language skills
- Living the IFS values by example
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