Application Support Engineer

BoardPAC is the leading provider of Digital Board Meeting Automation Solution, recognized for driving simple, secure, sustainable and experiential communications for Board and Executive members. BoardPAC serves a host of Forbes Global 2000 companies across the world, with over 50,000 users across 40 countries. With its 09 Global Offices, BoardPAC is a globally award-winning company which is recognized as Asia's best place to work by the global ranking entity Great Places to Work.

JOB DESCRIPTION

• Responsible for all customer release deployment and upgrades.
• Providing technical resolutions and support for all the customer requests, on Windows, Apple iOS, Android, Windows servers, and other cloud platforms;
• Interact and support to the regional sales team on presales and post-sales activities.
• Deployment of software in the client environment and onsite visit if required (Sri Lanka and Overseas).
• Maintaining a high degree of customer service for all support queries.
• Taking ownership of user problems and being proactive when dealing with user issues.
• Weekend and out-of-hours working necessary depending on business requirements.
• Deployment of service releases, patches, requests, and customizations (Onsite or Remote)
• Problem determination, workaround resolution, root cause analysis, major incident management
• Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
• Flexibility - responsibilities may require occasional evening and weekend work
• Answering the support queries / Technical requests via phone/remotely and email.
• Taking ownership of user problems and being proactive when dealing with user issues.

SKILLS FOR THE JOB

• In depth knowledge with the IIS Server and IIS server related issues
• Practical experience of Windows Server, SQL Server, IIS and networking
• Excellent customer service skills
• Azure DevOps and Azure App service experience are preferred.
• Proper knowledge of Mobile OS (IOS, Android etc..)
• IT Security and Network knowledge troubleshoot the issues.
• Familiar with the VAPT/Pentest assessment for the application.
• Configure DNS and SSL certificate
• Basic scripting knowledge for the SQL and others and SQL Cluster, Logshipping.
• Understand the network issues and concepts {Ports, NAT, port forwarding etc...}
• Issue troubleshooting, IIS deployments with the . Net applications and upgrades.
• Minimum 1-2 Years of relevant experiences

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