Software Engineer

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Join our Digital Transformation Team as a Software Engineer and play a key role in developing and maintaining WSO2’s customer success tooling domain. You'll work closely with colleagues to understand business needs, design solutions, and deliver robust features.


Your Key Responsibilities


Research and Development

  • Take ownership of assigned applications or features, demonstrating a deep understanding of their functionality and integration within the broader system.
  • Design and implement solutions aligned with overall architecture best practices (performance, security, scalability, and code quality).
  • Identify and document user stories following established processes.
  • Adhere to WSO2 best practices (coding, patterns, testing, and documentation) throughout the development lifecycle.
  • Proactively own all other aspects of the feature including: Documentation,Testing and test automation,Community engagement and Delivery, support, and maintenance.
  • Research potential functional and technical improvements for assigned features.
  • Contribute to technical and non-technical discussions on email and in meetings.
  • Stay informed on the application domain's future direction and build relevant competencies.
  • Gain a deep understanding of the team's solutions/applications (advanced user level) to effectively design features and improvements.


Customer-Focused Work

  • Conduct product demos, training, and presentations.
  • Monitor and help out with customer support issues, fixes, etc.
  • Proactively keep informed about tasks and progress in a timely manner.


Teamwork and Leadership

  • Actively contribute to team success during product releases and support incidents, demonstrating commitment and collaboration.
  • Build strong professional relationships within the team and with stakeholders.
  • Approach conflicts professionally and work towards resolution.
  • Proactively communicate issues and potential risks, working to mitigate impact on deadlines and deliverables.


Qualifications, Experience and Skills

  • BSc in Computer Science/Engineering or equivalent.
  • Minimum 1 year of relevant industry experience.
  • Proven exposure to ServiceNow, including hands-on experience with its various modules, development, and customization.
  • Experience with frontend development technologies like JavaScript, TypeScript, jQuery, and Next.js.
  • Experience with web development frameworks and libraries (e.g., React, Angular, and Vue).
  • Experience with backend frameworks such as Node.js, Spring Boot, ASP.NET or similar.
  • Database management: Strong knowledge of relational databases (e.g., PostgreSQL, MySQL, Oracle) and experience with NoSQL databases (e.g., MongoDB, Cassandra).
  • API development: Experience in designing and developing RESTful and/or GraphQL APIs.
  • Strong communication and collaboration skills to work effectively with internal teams.
  • Proven ability to work independently, demonstrating self-motivation and effectively managing tasks with minimal supervision.
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