Position - Support Engineer
Bileeta (Pvt) Ltd is an award-winning Technology Company that takes pride in developing innovative Enterprise Solutions to empower various industry landscapes with a focus on offering better experiences for the communities we serve.
Job Scope
As a Support Engineer, you will play a crucial role in delivering ensuring our clients receive technical assistance and support. Your primary responsibility will be providing exceptional support to clients, resolving any system issues effectively and efficiently. If you have a passion for customer service, possess excellent communication skills, and a sound technical background, we want to hear from you.
Job Responsibilities
Ø Provide timely and effective technical support to clients
Ø Effectively manage client support requirements for ongoing projects
Ø Escalate unresolved queries to the next level of support as required
Ø Track, route and redirect problems to correct resources
Ø Update support data and produce activity reports
Ø Walk customers through the problem-solving process
Ø Follow up with customers, provide feedback and provide efficient client support
Ø Ensure proper recoding, documentation and closure of issues
Requirements for an Ideal Candidate
Ø Professional qualification related to the Finance field such as CIMA, CMA, ACCA, or CA or a Bachelor’s Degree in Finance or Accounting.
Ø 02 years of experience in Finance/ Operations/ System Implementations with a proven experience in a client facing role.
Ø Working on an ERP as a user/system administrator would be an added advantage.
Ø Part Qualified candidates or undergraduates with adequate, relevant experience may also apply.
Soft Skills
Ø Excellent communication and interpersonal skills
Ø Excellent Customer Service Skills
Ø Fluency in written and spoken English
Ø Fast learner with an ability to think outside the box
Ø Strong analytical and problem-solving skills
If you are interested in joining a dynamic team that is committed to making a difference in the technology industry, please send your resume via an email within 7 days of this advertisement to careers@bileeta.com
Visit our website for more info: https://bileeta.com/careers/
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