About the job
Position: Intern call center operation
Responsibilities
- Inbound/outbound call handling for travel inquires
- Respond to travel queries initiated through booking platforms
- Identify the needs of customers, resolve issues, and provide solutions.
- Maintenance of the booking platforms & production of relevant information
- Establish relationships with Travel Agents to promote business
- Coordinate with the social media management team for promotional activities
- Ability to initiate Digital marketing campaigns within targeted segments
- Coordination with Travel Agents and maintaining relationships
- Carry out market researches about emerging trends in the hospitality industry
- Develop strategies to enhance bookings initiated from each channel
Requirements
- Bachelor's degree or HND in Hospitality industry or related field
- Good knowledge of CRM practices and systems.
- Exposure in Digital marketing tools
- Sound IT knowledge
- Excellent communication and listening skills with good command of the English language.
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