Core Responsibilities & Duties
- Work on 24/5 roster basis shift including local holidays (Morning [5.00am -12.00pm] / Day [11.30am – 8.30pm] / Night [8.00pm – 5.00am]).
- Work with international clients and the internal development teams to troubleshoot and resolve issues in the VitalHub product suites.
- Ensure compliance for given SLAs and OLAs.
Qualifications & Experience
- Undergraduate in Computer Science, IT or equivalent qualification.
- Excellent communication, presentation, interpersonal and negotiation skills with ability to converse with clients in other countries.
- Strong analytical, problem-solving, and decision-making skills with ability to troubleshoot issues on the applications and their environments.
- Possess relevant computer literacy.
- Knowledge with SQL is an added advantage.
- Ability to work independently with an open and flexible mindset.
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