Key Responsibilities
IT Asset & Device Management
- Maintain inventory of all IT assets including computers, peripherals, mobile devices, and network equipment
- Coordinate maintenance schedules and repairs for IT equipment
- Manage device lifecycle from procurement to disposal
- Ensure proper documentation and tracking of all IT assets
- Monitor and maintain CCTV surveillance systems
- Oversee access control systems including user permissions and physical access management
- Provide technical support and troubleshooting for security infrastructure
- Ensure security systems are functioning optimally at all times
- Network Infrastructure Support
- Maintain and troubleshoot internal network devices including switches, routers, and access points
- Monitor network performance and connectivity issues
- Provide technical support for network-related service matters
- Assist in implementing network improvements and upgrades
Help Desk & End-User Support
- Manage employee IT support requests through ticketing system
- Provide both remote and on-site technical assistance
- Troubleshoot hardware, software, and connectivity issues
- Ensure timely resolution of technical problems with appropriate documentation
- Administer individual and group mobile connections
- Manage package updates, limitations, and optimization
- Coordinate with Dialog for service-related matters
- Provide technical support for mobile devices and services
- Facilitate IT onboarding process for new employees (account creation, device setup, access provisioning)
- Manage IT offboarding procedures including account deactivation and asset recovery
- Ensure smooth IT transitions during employee lifecycle changes
License & Account Administration
- Manage Microsoft 365 user accounts and licenses
- Administer Atlassian (Jira/Confluence) user accounts and licenses
- Ensure compliance with software licensing agreements
- Monitor license utilization and recommend optimizations
Required Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or related field
- 1-2 years of experience in IT support or similar role
- Strong understanding of Windows operating systems and Microsoft 365 suite
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with CCTV and access control systems
- Experience with ticketing systems and help desk operations
Technical Skills
- Proficiency in hardware troubleshooting and repairs
- Knowledge of network infrastructure and connectivity
- Understanding of security systems (CCTV, access control)
- Familiarity with Microsoft 365 administration
- Basic knowledge of Atlassian products (Jira, Confluence)
- Remote support tools and techniques
Personal Attributes
- Strong problem-solving and analytical skills
- Excellent communication skills in English (written and verbal)
- Customer service oriented mindset
- Ability to work independently and as part of a team
- Good organizational and time management skills
- Attention to detail and documentation
- Willingness to learn new technologies
- Ability to handle multiple priorities simultaneously
Preferred Qualifications
- Experience with vendor management
- Knowledge of IT asset management systems
- Understanding of IT service management (ITIL) principles
- Experience in the ERP or software solutions industry
Generating Apply Link...
.png)
