Location: The position is hybrid (home-office). We offer competitive NGO level salary and benefits, the specifics of which depend on location where the successful candidates will be based. We aim to share this information with candidates before reaching the offer stage.
Greenpeace South Asia is a newly established regional office which is at the initial stage of development with an interesting portfolio of the countries. GPSA’s environmental campaigns are focussed on just transition, climate change adaptation and building momentum towards more inclusive environment protection and sustainable development initiatives.
The purpose of the IT Assistant role at GPSA is to assist the IT Manager in developing, managing and supporting the computer systems of Greenpeace.
What we can offer you:
Greenpeace South Asia is a small but growing regional office with a friendly, motivated and high performing professional team who are all here for the right reasons. We believe, together we can build an impactful regional office that plays a vital role in the sector.
- Remote Location: this position is a hybrid position with travel to the South Asia region.
- Flexible Hours: More control when you work and make room for the rest of your life
- Agency: Be an active part of designing a newly established regional office
- Personal Development: You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to Greenpeace staff worldwide.
Whom we’re looking for:
A proactive IT Assistant to support daily IT operations across regional offices, ensuring secure, efficient, and user-friendly digital infrastructure. The role includes troubleshooting hardware and software issues, maintaining office networks, managing IT assets, and supporting staff with digital tools that support the organizational needs.
- Diploma/Bachelor’s degree relevant to Systems and Network engineering (e.g. Computer Science, Electronics) and/or comparable work experience/certification.
- Hands-on system administration experience in a small size organization (20-50 users). Excellent knowledge of IOS, MAC OS, Microsoft Line of Operating Systems, Linux Operating Systems TCP/IP networks, LDAP, e-mail etc.
- Experience in providing End User Support
- Hands on experience in MacBook/Windows & Networking devices troubleshooting
- Problem solving skills and good approach to end-users.
- Ability to explain technical issues to users in understandable language.
- Fluent in English, both verbal and written and the language standard for the local office.
In this role you will:
- Assist in maintaining network connectivity, internet access, email, and basic WAN support for smooth IT operations.
- Assist in supporting the applications used, internal servers, user laptops, iPads etc.
- Assist with basic troubleshooting, backup and archiving.
- Help install and improve computer software and network equipment.
- Create network and email accounts for new users.
- Set up computers for new users and ensure delivery of equipment to users in different locations if necessary.
- Help answer all complaint calls/emails on the Request Tracker on IT support Queue.
- Interact with staff to resolve basic to help desk issues; communicate with staff in a professional manner maintaining confidentiality.
- Provide responses to internal clients in a timely manner.
- Assist with the inventory management of software licenses, software, hardware, and other IT supplies. Assist with the purchase of software, hardware and other IT supplies
- Promote responsible usage and care of Organizational equipment.
.png)
