Key responsibility
Resolve Customer Issues: Quickly identify and solve technical problems while maintaining excellent service standards according to our SLA commitments.
Manage Support Tickets: Use Jira Service Management to organize, prioritize, and track customer inquiries from start to resolution.
Provide Outstanding Customer Service: Deliver friendly, professional support with a focus on solving problems on the first contact.
Collaborate with Engineering Teams: Report bugs, suggest improvements, and work closely with developers to enhance our platform.
Build Customer Relationships: Communicate with empathy and professionalism to create positive experiences for our clients.
Share Knowledge: Contribute to our support documentation and help build resources that benefit the entire team.
.png)
