Software Engineer

Key Responsibilities

• Develop and Enhance the ESM Application
• Design, build, and maintain custom modules, workflows, and scripts to extend ESM platform functionality.
• Implement Automation and Orchestration
• Create automated solutions for service management processes to improve efficiency and reduce manual effort.
• Integrate with External Systems
• Develop and maintain integrations using REST/SOAP APIs and middleware platforms.
• Conduct Testing and Debugging
• Perform unit, integration, and regression testing; troubleshoot and resolve issues in workflows and scripts.
• Maintain Technical Documentation
• Document configurations, customizations, and development processes for knowledge sharing and compliance.
• Participate in Agile Development
• Contribute to sprint planning, reviews, and retrospectives; deliver work in iterative cycles.
• Support Platform Upgrades and Releases
• Ensure customisations are compatible with platform updates and participate in release planning.
• Collaborate with Stakeholders
• Work closely with key business partners, business analysts, platform administrators, and QA teams to deliver solutions that meet business needs.
• Mentor Junior Developers
• Provide guidance and support to associate engineers and contribute to team knowledge sharing.
• Demonstrate a Growth Mindset
• Actively seek feedback, pursue learning opportunities, and show initiative in developing technical and professional skills.
  
  

Qualifications

Essential

Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent practical experience).

Technical Skills

• Proficiency in JavaScript, GlideScript, or similar scripting languages
• Experience with ESM platforms (e.g., ServiceNow, BMC Remedy) - Must
• Familiarity with REST/SOAP APIs and integration tools
• Understanding of Agile/Scrum methodologies
• Experience with version control systems (e.g., Git)
• Exposure to CI/CD pipelines and DevOps practices

Soft Skills

• Strong analytical and problem-solving abilities
• Good written and verbal communication skills
• Willingness to learn and adapt in a fast-paced environment
• Team-oriented with a collaborative mindset

Desirable

• ITIL Foundation
• ServiceNow Certified Application Developer

Required Competence

A Software Engineer would be expected to have a better understanding of the following areas:

• Technical Proficiency
• Strong development skills with the ability to design scalable and maintainable solutions.
• Attention to Detail
• Ensures accuracy and quality in code, documentation, and testing.
• Problem Solving
• Capable of analysing complex issues and delivering effective, sustainable solutions.
• Communication
• Clearly communicates technical concepts and project updates to both technical and non-technical stakeholders.
• Team Collaboration
• Works effectively within a team, contributing to shared goals and supporting peers.
• Adaptability
• Responds well to changing priorities, technologies, and business needs.

----------------------------------------------------------------------------------You have to wait 20 seconds

Generating Apply Link...