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The Osca Centre of Excellence, operating under IT@IFS, is seeking a proactive and forward-thinking individual to join our team as a Software Engineer.
The Software Engineer for the ESM Application is responsible for designing, developing, and maintaining ESM platform features and integrations. This role involves customising workflows, scripting automation, and ensuring the platform aligns with ITIL best practices and business requirements. The engineer collaborates with analysts, administrators, and system engineers within the team to deliver scalable, secure, and high-performing solutions.
Together with the IFS Global business process owners and specialists, we develop multidisciplinary and customer-driven global solutions driving towards a scalable and agile solution for the future.
Key Responsibilities
- Develop and Enhance the ESM Application
Design, build, and maintain custom modules, workflows, and scripts to extend ESM platform functionality.
- Implement Automation and Orchestration
Create automated solutions for service management processes to improve efficiency and reduce manual effort.
- Integrate with External Systems
Develop and maintain integrations using REST/SOAP APIs and middleware platforms.
- Conduct Testing and Debugging
Perform unit, integration, and regression testing; troubleshoot and resolve issues in workflows and scripts.
- Maintain Technical Documentation
Document configurations, customizations, and development processes for knowledge sharing and compliance.
- Participate in Agile Development
Contribute to sprint planning, reviews, and retrospectives; deliver work in iterative cycles.
- Support Platform Upgrades and Releases
Ensure customisations are compatible with platform updates and participate in release planning.
- Collaborate with Stakeholders
Work closely with key business partners, business analysts, platform administrators, and QA teams to deliver solutions that meet business needs.
- Mentor Junior Developers
Provide guidance and support to associate engineers and contribute to team knowledge sharing.
- Demonstrate a Growth Mindset
Actively seek feedback, pursue learning opportunities, and show initiative in developing technical and professional skills.
Required Competence
A Software Engineer would be expected to have a better understanding of the following areas:
- Technical Proficiency
Strong development skills with the ability to design scalable and maintainable solutions.
- Attention to Detail
Ensures accuracy and quality in code, documentation, and testing.
- Problem Solving
Capable of analysing complex issues and delivering effective, sustainable solutions.
- Communication
Clearly communicates technical concepts and project updates to both technical and non-technical stakeholders.
- Team Collaboration
Works effectively within a team, contributing to shared goals and supporting peers.
- Adaptability
Responds well to changing priorities, technologies, and business needs.
To be successful you will have:
Essential
Education
bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent practical experience).
Technical Skills
- Proficiency in JavaScript, GlideScript, or similar scripting languages
- Experience with ESM platforms (e.g., ServiceNow, BMC Remedy)
- Familiarity with REST/SOAP APIs and integration tools
- Understanding of Agile/Scrum methodologies
- Experience with version control systems (e.g., Git)
- Exposure to CI/CD pipelines and DevOps practices
Soft Skills
- Strong analytical and problem-solving abilities
- Good written and verbal communication skills
- Willingness to learn and adapt in a fast-paced environment
- Team-oriented with a collaborative mindset
Desirable
- ITIL Foundation
- ServiceNow Certified Application Developer
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