Junior IT Support Executive (POS Systems)
As an IT Support Executive, you’ll be responsible for providing front-line support for our POS software and related systems. You'll diagnose technical issues, resolve application-related queries, and collaborate with internal teams to maintain system stability and performance.
Key Responsibilities:
• Provide technical and functional support for POS applications
• Troubleshoot issues related to POS hardware, software, and peripheral integrations.
• Respond to support tickets and calls in a timely and professional manner.
• Escalate complex issues to the development
• Document solutions and maintain detailed logs of all support interactions.
Requirements:
• Diploma, or any other related certificate in the field of IT.
• Experience in POS systems support or application support (preferred).
• Strong knowledge of Windows OS, networking basics, and MS Office tools.
• Good communication skills in English, Sinhala & Tamil will be an added advantage.
• Problem-solving mindset and customer-focused attitude.
• Willingness to work flexible hours, including night shifts.
What We Offer:
• Training & professional development
• Supportive and collaborative work environment
• Opportunity to work with international clients
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