Intern Application Management

Key Responsibilities:

Support of the LCH applications related to Shared Technical Platforms / Clearing Services.

Support a critical element of the London financial infrastructure.

• Resolve Incidents and Problems:
• Monitor different tools such as Datadog, ServiceNow & Email Alerts for Incidents and Problems
• Analyse problems and decide on suitable resolutions.
• Apply resolutions following the LCH Change Management procedure.
• Report current status to relevant business and IT teams.
• Record progress of incident resolution in ServiceNow.
• Follow documented incident management procedures.
  
  

• Bug fixes and enhancements to LCH products:
• Design solutions for longer term fixes for application bugs and small functionality enhancement requests.
• Implement application fixes.
• Update Bitbucket with source code changes where necessary.
• Update relevant documentation with changes.
• Co-ordinate the Release process for new releases
• Work to the ITIL standard following LCH policies.
• Maintain working relationship with technical teams and business management.
  
  

• Out of hours support:
• Be available for overnight support of production services to ensure successful completion of processing.
• Respond to overnight calls and handle issues.
• Support weekend releases and maintenance work.
• Support in Disaster Recovery exercises, etc.
  
  

• Assist in project related work:
• Carry out requirements as defined by project team.
  

PERSON SPECIFICATION

Education:

• A Bachelor's degree or equivalent in computer science/IT, a related technical field involving software/systems engineering.
  
  

Required skills and experience:

• Excellent problem-solving and analytical skills
• Good understanding on Database Concepts & SQL
• Curriculum covering UNIX OS skills (RHCSA Certification will be useful)
• Scripting skills (UNIX shell scripting: bash, korn shell, Python)
• Good experience supporting Java based distributed platforms.
• Understanding on Apache Tomcat (will be useful)
• Web application testing experience using Selenium (will be useful)
• Understanding on version control (GIT/ Bitbucket).
• Understanding of product development lifecycle and methodologies.
• Exposure to Jenkins/GitLab, Ansible, Terraform and AWS Cloud Technologies will be an added advantage.
  
  

Person Specification:

• Excellent analytical skills, attention to detail and problem-solving abilities
• Experience of working in Individual & Team Projects
• Solid technical background in the core technologies mentioned in curriculum.
• Ability to communicate clearly and concisely to technical teams, business teams and senior management.

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