Key Responsibilities:
Support of the LCH applications related to Shared Technical Platforms / Clearing Services.
Support a critical element of the London financial infrastructure.
- Resolve Incidents and Problems:
- Monitor different tools such as Datadog, ServiceNow & Email Alerts for Incidents and Problems
- Analyse problems and decide on suitable resolutions.
- Apply resolutions following the LCH Change Management procedure.
- Report current status to relevant business and IT teams.
- Record progress of incident resolution in ServiceNow.
- Follow documented incident management procedures.
- Bug fixes and enhancements to LCH products:
- Design solutions for longer term fixes for application bugs and small functionality enhancement requests.
- Implement application fixes.
- Update Bitbucket with source code changes where necessary.
- Update relevant documentation with changes.
- Co-ordinate the Release process for new releases
- Work to the ITIL standard following LCH policies.
- Maintain working relationship with technical teams and business management.
- Out of hours support:
- Be available for overnight support of production services to ensure successful completion of processing.
- Respond to overnight calls and handle issues.
- Support weekend releases and maintenance work.
- Support in Disaster Recovery exercises, etc.
- Assist in project related work:
- Carry out requirements as defined by project team.
Education:
- A Bachelor's degree or equivalent in computer science/IT, a related technical field involving software/systems engineering.
- Excellent problem-solving and analytical skills
- Good understanding on Database Concepts & SQL
- Curriculum covering UNIX OS skills (RHCSA Certification will be useful)
- Scripting skills (UNIX shell scripting: bash, korn shell, Python)
- Good experience supporting Java based distributed platforms.
- Understanding on Apache Tomcat (will be useful)
- Web application testing experience using Selenium (will be useful)
- Understanding on version control (GIT/ Bitbucket).
- Understanding of product development lifecycle and methodologies.
- Exposure to Jenkins/GitLab, Ansible, Terraform and AWS Cloud Technologies will be an added advantage.
- Excellent analytical skills, attention to detail and problem-solving abilities
- Experience of working in Individual & Team Projects
- Solid technical background in the core technologies mentioned in curriculum.
- Ability to communicate clearly and concisely to technical teams, business teams and senior management.
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