Intern Application Management

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Key Responsibilities:


Support of the LCH applications related to Shared Technical Platforms / Clearing Services.

Support a critical element of the London financial infrastructure.

  • Resolve Incidents and Problems:
    • Monitor different tools such as Datadog, ServiceNow & Email Alerts for Incidents and Problems
    • Analyse problems and decide on suitable resolutions.
    • Apply resolutions following the LCH Change Management procedure.
    • Report current status to relevant business and IT teams.
    • Record progress of incident resolution in ServiceNow.
    • Follow documented incident management procedures.

  • Bug fixes and enhancements to LCH products:
    • Design solutions for longer term fixes for application bugs and small functionality enhancement requests.
    • Implement application fixes.
    • Update Bitbucket with source code changes where necessary.
    • Update relevant documentation with changes.
    • Co-ordinate the Release process for new releases
    • Work to the ITIL standard following LCH policies.
    • Maintain working relationship with technical teams and business management.

  • Out of hours support:
    • Be available for overnight support of production services to ensure successful completion of processing.
    • Respond to overnight calls and handle issues.
    • Support weekend releases and maintenance work.
    • Support in Disaster Recovery exercises, etc.

  • Assist in project related work:
    • Carry out requirements as defined by project team.
PERSON SPECIFICATION

Education:

  • A Bachelor's degree or equivalent in computer science/IT, a related technical field involving software/systems engineering.

Required skills and experience:

  • Excellent problem-solving and analytical skills
  • Good understanding on Database Concepts & SQL
  • Curriculum covering UNIX OS skills (RHCSA Certification will be useful)
  • Scripting skills (UNIX shell scripting: bash, korn shell, Python)
  • Good experience supporting Java based distributed platforms.
  • Understanding on Apache Tomcat (will be useful)
  • Web application testing experience using Selenium (will be useful)
  • Understanding on version control (GIT/ Bitbucket).
  • Understanding of product development lifecycle and methodologies.
  • Exposure to Jenkins/GitLab, Ansible, Terraform and AWS Cloud Technologies will be an added advantage.

Person Specification:

  • Excellent analytical skills, attention to detail and problem-solving abilities
  • Experience of working in Individual & Team Projects
  • Solid technical background in the core technologies mentioned in curriculum.
  • Ability to communicate clearly and concisely to technical teams, business teams and senior management.

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