Cloud Engineer

The ‘Cloud Engineer’ collaborates with the pre-sales, service, engineering, and technical support resources for providing technical expertise and assistance on proposed engagements are accurately addressed based on customer needs and are appropriately supported by key customer technical decision-makers.

What you will do in this role:

• Own, manage and develop the technical engagement relationship with the customer.
• You own, investigate, and solve customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Become a customer advocate and an evangelist to deliver value to the customer.
• Managing and monitoring all installed systems and infrastructure; installing, configuring, testing, and maintaining operating systems, application software and system management tools.
• Demonstrate customer obsession in their daily tasks by offering support in the form of technical remediations, raising and closing tickets and escalating issues to the next level, when an issue can’t be remediated, while maintaining SLA.
• Provide efficient, high quality technical support services to ensure timely response to queries, resolution of problems, and reporting/escalation of unresolved issues.
• Coordinate closely with internal pre-sales, sales support, and service resources to align solution delivery with customers’ business requirements.
• Compiling documentation, reports and delivering presentations to staff members and other stakeholders.
• Collaborate closely with technical and field services personnel, and IT customer IT technical staff when needed.
• Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Qualifications & Experience:

• Bachelor’s degree in computer science, Information Technology (IT), or related field.
• 3+ years of experience in Microsoft solution areas and system administration.
• 2+ years of experience in any areas of technical support, product support, IT Admin support, Consulting, and end-user support for Microsoft technologies.
• Strong knowledge/skills in Microsoft on-premises and Cloud infrastructure technologies. Knowledge of Microsoft Active Directory, Exchange Server, Windows Server, and Microsoft 365 is highly preferred.
• Hands-on experience in Microsoft Active Directory and Exchange Server deployment, upgrade, migration, and troubleshooting are a must.
• Adaptability, flexibility, and the ability to do the right thing under pressure and tight deadlines and shift basis.
• Microsoft Technology Certifications on premises and Cloud infrastructure technologies.
• Great interpersonal and communication skills-both oral and written along with strong learning skills to demonstrate fast adoption of new technologies.
• Working late hours and weekends would be required as part of 24×7 engineering team on a roster basis.

Working Conditions:

• Working late hours and weekends would be required as part of 24×7 engineering team on roster basis.

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