Associate Systems Engineer

Job Description

We are seeking a detail-oriented System Engineerto :-

• Administer and configure Jira, Confluenceand other Atlassian tools when needed.
• Manage user access, permissions, and group configurations.
• Implement and maintain workflows, automations, and integrations.
• Install, configure, and manage Atlassian plugins.
• Monitor system health, performance, and troubleshoot issues.
• Support migrations, upgrades, and system maintenance.
• Support ServiceNow integrations with other enterprise tools.

Key Responsibilities

User Access Management

• Create and manage Jira user accounts, ensuring appropriate access levels and roles are assigned.
• Implement, monitor, and update permissions schemes, groups, projects and roles to align with organizational structures and requirements.

Support & Troubleshooting

• Provide prompt support to users facing access-related issues role adjustments, permission conflicts.

Integration & Collaboration

• Work with project administrators if they need any support.

System Maintenance

• Assist in system upgrades, plugin installations as they relate to user access and permissions.

Qualifications

Education

Preferred Skills

• Hands-on experience managing user access and permissions in Jira.
• Strong understanding of Jira’s permission schemes, roles, and group management.
• Familiarity with Jira Software, and Jira Service Management.
• Excellent troubleshooting skills for resolving access and permission-related issues.
• Basic knowledge of IT security practices and user management policies.
• Jira certifications (e.g., Atlassian Certified Jira Administrator) will be added advantage
• Familiarity with tools for auditing and reporting access activities.
• Strong knowledge of Jira workflows, scripting (JavaScript), API integrations, and plugin management,business rules, scripts, UI policies)
• Familiarity with ITSM processes, automation, and integrations.
• Knowledge of SSO, SAML, LDAP, and security configurations.

Soft Skills

• Strong organizational and documentation skills.
• Excellent communication and customer service skills.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
You have to wait 20 seconds

Generating Apply Link...