About the Company:
MagickTech is a forward-thinking technology company specializing in Software Product Development, Mobile Applications, SaaS Solutions, eCommerce Platforms, Enterprise Systems, and System Application Development. We leverage cutting-edge technologies, including Augmented Reality (AR), Virtual Reality (VR), Artificial Intelligence (AI), Machine Learning (ML), and Data Science, to develop innovative, high-performance solutions that drive business transformation.
As a part of Magick Group, MagickTech operates alongside industry leaders like MagickWoods, one of North America’s premier manufacturers and marketers of high-quality kitchen and bath furniture. Headquartered in Toronto, Ontario, Canada, MagickWoods has a strong global presence, with manufacturing and assembly facilities in India and the U.S., supported by a robust supply chain across Mexico, China, Indonesia, Vietnam, and Europe.
Job Summary:
MagickTech is seeking a skilled Software Support Engineer to join our IT team in Jaffna. The ideal candidate will be responsible for providing first-level support for enterprise ERP applications, desktop systems, and barcode printer configurations. This role requires a solid foundation in application deployment, remote desktop services, SQL, and Microsoft technologies, with a focus on delivering prompt, high-quality technical support across departments.
Skills:
ERP Support, Microsoft product certification, Desktop Administration, Printer Management especially Bar code printers,
Knowledge/Skills Required:
- Any ERP or software support
- Knowledge of O365 Apps and Ms- Office Apps
- Knowledge of RDS connectivity concepts
- Knowledge of SQL queries
- Knowledge of deploying applications in remote PC’s
- Knowledge of configuring and troubleshooting Bar code related to printers and Scanners.
- Knowledge of working in ERP preferable, training will be provided for the same
- Knowledge of Microsoft SQL server
- Crystal report, SSRS development
Key responsibilities:
- Provide technical support for enterprise-level application systems.
- Respond to general questions and trouble tickets in a timely manner.
- Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.
- Prioritize multiple, open issues.
- Document issue triage as troubleshooting progresses.
- Maintain service reports.
- Document actionable bugs for resolution.
- Will be first level of contact for any ERP support.
- Responsible for deployment of applications in Remote PCs of the user.
- Maintain awareness of new technologies and contribute to IT technology standards
- Create, change, and delete user accounts per request in ERP.
- Provide support as per request from various departments.
- Coordinate and communicate with impacted departments.
Qualifications & Experience):
- Degree or equivalent with a technical major. Software knowledge with Crystal Report & SSRS, ERP application.
- 3-5 years of experience
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