Service Engineer

Position - Service Engineer

Role: Service Engineer- Chillers, air side, VRF and Light commercial product

Location: Colombo, Sri Lanka

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About The Role

Self Driven Service professional capable of handling chillers, air side, VRF and Light commercial products. Growing service business through contracts, parts and do & charge.

Key Responsibilities:

• Customer Management: Connect with existing customers and attend to customer complaint/breakdown calls. Obtain customer feedback on service quality forms.
• Grow service pipeline by tapping into existing customer database.
• Revenue generation through Comprehensive & Non comprehensive annual maintenance contracts, Do and Charge jobs and spare parts business. Achieve the annual plan for orders, revenue and margins
• Spare Parts Management: Plan MSL for parts to be maintained in local warehouse. Analyze past data for parts having frequent failures, warranty and CAMC requirements to determine appropriate MSL. Sending in monthly/ quarterly part requirements to commercial team to maintain MSL with the consent of Country Head.
• Developing service franchisee network to support service business expansion.
• Providing periodic technical training to Channel Service Technicians on all Carrier/ Toshiba products with emphasis on best practices for, commissioning and basic trouble shooting.
• Drive EH&S culture amongst partners in line with Carrier ESG goals
• Take service modernization initiatives by pro-actively approaching existing customers for retrofit opportunities.
• Manage commissioning activities in coordination with channel partner/ service franchisee. Provide in warranty support by scheduling visits as mandated by Carrier’s standard warranty terms.
  
  

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme
  
  

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

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