Position - Account Manager - Customer Success
About the Job:
Applova is a rapidly growing tech company that allows restaurants to take their business mobile with a customized order-ahead app, web ordering, and self-ordering kiosks. This revolutionary mobile store app allows restaurants to be visible to customers at all times, stand out from the competition, and cultivate customer loyalty. Not only can the solution be a stand-alone app, but also an all-in-one hardware/software point-of-sale kiosk that allows businesses to process more orders in less time and integrates with all of the top payment integration partners.
The Opportunity:
At Applova, we are looking for an individual who possesses a strong drive for results. Duties for the Customer Success Specialist will include a broad range of tasks such as maintaining ongoing customer relationships with key clients, acting as their trusted advisor, providing product training, actively participating in upselling efforts, and minimizing churn rates.
You will be responsible for managing key customers, providing insights on customer-to-business interactions, improving customer experience through product support, consulting on marketing, advice on best practices, product upsell, and handling customer complaints and requests.
The successful candidate must be social and analytical, possess an aptitude for learning, ability to communicate clearly and effectively with customers, maximize value, and create strategies to grow our customer base.
Key Responsibilities:
- Take on key accounts and begin nurturing relationships.
- Be responsible for developing and managing customer portfolios throughout the customer journey.
- Hold product demonstrations and training for customers.
- Drive product adoption by analyzing product usage and providing marketing strategies and recommendations.
- Handle and resolve customer requests and complaints.
- Analyze customer health and set up goals to improve customer experience.
- Evaluate and improve tutorials and other communication infrastructure.
- Sustain business growth and profitability by maximizing value.
- Mediate between clients and the organization.
- Minimize customer churn.
Desired Skills and Experience:
- Qualified in SLIM, CIM, Business/Marketing Degree, or equivalent.
- 3+ years of experience in Customer Success, Account Management, Relationship Management, or a similar role.
- Excellent communication skills with a strong command of English.
- Having experience in eCommerce, Payments, Point of Sales, or IT solution-based selling; knowledge of market behavior, products, and opportunities.
- General technical proficiency using software
- Excellent organizational and presentation skills.
- Adaptability in a fast-paced environment.
Selected candidates will work the night shift (US work hours) from 7PM to 4AM and can expect an attractive remuneration package with other corporate fringe benefits.
Apply via LinkedIn or submit your CV to careers+css@applova.io and quote “Customer Success Specialist” in the subject line.
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