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Are you a tech enthusiast with a passion for customer service? Do you thrive in a fast-paced and dynamic work environment? Look no further! Sarasa Soft Solutions is on the lookout for talented individuals to fill the role of Help Desk Operator cum Receptionist.
As a Help Desk Operator cum Receptionist at Sarasa Soft Solutions, you will play a crucial role in ensuring smooth operations and exceptional customer experiences. From providing technical support to handling front desk responsibilities, you will be the face of our company and a valuable asset to our team.
Responsibilities
- Provide technical support and troubleshooting assistance for our software products.
- Respond to customer inquiries and concerns through multiple channels (phone, email, chat) and also record in the Helpdesk System.
- Coordinate and manage appointments, conferences, and meetings.
- Greet and assist visitors, ensuring a friendly and professional atmosphere.
- Maintain a well-organized front desk area and office supplies inventory.
- Collaborate with internal teams to ensure effective communication and problem resolution.
Requirements
- Excellent communication skills with a customer-centric approach.
- Strong problem-solving abilities and attention to detail.
- Proficient in various software systems and troubleshooting tools.
- Ability to multitask and thrive in a fast-paced environment.
At Sarasa Soft Solutions, we foster a culture of continuous learning, innovation, and teamwork. Join our passionate and talented team today for an opportunity to grow both personally and professionally.
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