About Daraz
Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
For more information, please visit www.daraz.com
Your role is to:
- Ensure all complaints are acknowledged in a timely manner and customers are kept informed of the progress throughout the complaint process.
- Identify, analyse and report on trends in customer issues, including breaches and potential timeline breaches.
- Escalate all unresolved issues and complaints to line managers in a timely manner.
- Coordinate with internal and external stakeholders to investigate, resolve and report on all customer-related complaints within assigned timelines.
A little bit about you:
- Should possess a diploma or any equivalent qualification in business management or any related discipline.
- Minimum 1-year work experience in Customer Service, Hospitality, Sales & Marketing, Accounting, or any related industry is required.
- Confident communicator with excellent English and Sinhala communication skills (Tamil fluency would be an added advantage).
- Excellent customer service and people skills are essential to succeed in this role.
- Basic IT knowledge is mandatory.
- Live the Daraz values: Continuously Innovate, Generosity of Spirit, Deliver on our Promise & Make it Personal
Click the Below Button to Join the Group
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